HomeNewsHow to Fix Crunchyroll Error Code Shak 1002?

How to Fix Crunchyroll Error Code Shak 1002?

Crunchyroll has established itself as a popular streaming platform for anime enthusiasts worldwide. With its vast collection of anime shows and movies, it has become a go-to platform for anime lovers. However, like any other online service, Crunchyroll may occasionally encounter technical issues that can disrupt the streaming experience. One such error is the error code Shak 1002. In this blog, we will delve into the causes of this error code and provide step-by-step troubleshooting solutions to help you fix it and get back to enjoying your favorite anime without interruption.

What is Crunchyroll Error Code Shak 1002?

Error code Shak 1002 is a common issue faced by Crunchyroll users. This error occurs when the streaming service is unable to establish a stable connection with your device or encounters difficulties while accessing the necessary data for streaming. Several factors can contribute to this error, including network issues, server problems, or conflicts with your device’s settings.

Troubleshooting Steps to Fix Error Code Shak 1002

Step 1: Check your internet connection:

A stable and reliable internet connection is crucial for uninterrupted streaming. Begin by ensuring that your internet connection is active and functioning properly. If you’re experiencing connectivity issues, consider the following steps:

Reset your router or modem to refresh the connection.

Move closer to the router or try using an Ethernet cable for a wired connection, which often provides a more stable streaming performance.

Contact your internet service provider (ISP) to inquire about any network outages or potential issues in your area.

Step 2: Clear cache and cookies:

Accumulated cache and cookies can sometimes interfere with streaming services. Clearing them can help resolve the error code Shak 1002. Here’s how to do it on different browsers and devices:

For Google Chrome: Go to the browser settings, click on “Privacy and security,” then choose “Clear browsing data.” Select “Cached images and files” and “Cookies and other site data” and click “Clear data.”

For Mozilla Firefox: Navigate to the browser settings, select “Privacy & Security,” and under the “Cookies and Site Data” section, click on “Clear Data.” Ensure that “Cached Web Content” and “Cookies” are selected and click “Clear.”

Step 3: Disable VPN or Proxy:

Virtual Private Networks (VPNs) and proxies can sometimes interfere with the Crunchyroll streaming experience. If you have a VPN or proxy enabled, try disabling it temporarily to see if it resolves the error. Here’s how to disable VPN or proxy settings on various platforms:

Windows: Go to “Settings,” select “Network & Internet,” and click on “VPN.” Toggle off any active VPN connections.

macOS: Open “System Preferences,” choose “Network,” select your VPN connection, and click on the “-” button to remove it temporarily.

Mobile devices: Access the device’s settings, find the VPN or proxy settings, and disable them.

Step 4: Update the Crunchyroll app or website:

Outdated versions of the Crunchyroll app or website can lead to compatibility issues and errors, including error code Shak 1002. It’s important to keep your app or website updated to the latest version. Follow these instructions to update Crunchyroll on different devices:

Android: Open the Google Play Store, search for “Crunchyroll,” and if an update is available, click on “Update.”

iOS: Open the App Store, search for “Crunchyroll,” and tap on “Update” if an update is listed.

Website (browser): Clear your browser cache (as explained in Step 2) and reload the Crunchyroll website to ensure you’re using the latest version.

Step 5: Contact Crunchyroll support:

If the above steps don’t resolve the error, it’s advisable to reach out to Crunchyroll support for further assistance. When contacting support, provide details about the error code Shak 1002, the troubleshooting steps you’ve already taken, and any relevant information about your device and internet connection. This will help the support team provide more accurate guidance to resolve the issue.

Prevention of Error Code Shak 1002

Prevention of Error Code Shak 1002

To avoid encountering error code Shak 1002 in the future, consider the following preventive measures:

  • Use a reliable internet connection: Select a stable internet service provider and ensure a consistent and high-speed connection for optimal streaming performance.
  • Keep the app and device updated: Regularly update the Crunchyroll app and your device’s operating system to benefit from bug fixes, security enhancements, and improved compatibility.
  • Avoid using VPN or proxy while streaming: Temporarily disable VPNs or proxies when using Crunchyroll, as they can sometimes disrupt the streaming connection.


Crunchyroll’s error code Shak 1002 can be frustrating when you’re eager to dive into your favorite anime. However, with the troubleshooting steps outlined in this blog, you can resolve the issue and enjoy uninterrupted anime streaming. Remember to check your internet connection, clear cache, and cookies, disable VPN or proxy, update the Crunchyroll app, and reach out to Crunchyroll support if needed. By following these recommendations and taking preventive measures, you can minimize the occurrence of error code Shak 1002 and make the most of your anime streaming experience on Crunchyroll.

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